About Us
It's Been About Faith And Family—Since 1996
Hey there. This is Cheryl, the owner of Reliable Air
To help you understand what we're like, it helps to know what we're NOT like. We're not like most companies in that we don't cut corners—even when times get tough.
By cutting corners we mean: Do it cheaper. Do it faster. Just, do it. When HVAC companies do this, you pay the price. And that's just not right!
So, when I started Reliable Air in 1996, I aimed to do things a little differently.
4 Things We Do Differently
Pray Together
Everything we do is centered on faith and family.
For example, our family and employees often get together to pray, so that we can do what's right in God's eyes—especially in tough times. Trust us, it pays off for everybody!
Be Picky about Who We Hire
It's not just about proficiency, it's about fit.
Even if someone has 30 years of experience, we won't hire them if they don't have the right cultural fit. For us, that means they need to be able to ethically serve you with a smile and a good attitude.
Invest in People
We don't just hire employees, we invest in them.
How? Constant in-house training, occasional out-of-state boot camps, BBQ cook-offs (trust us, it's an investment)—all these activities equip our employees to take care of your family's comfort needs.
As a nice little side effect, employees rarely leave us. Meaning you'll always hear a familiar voice and see a familiar face when you do business with us.
Keep our Word
We let our "yes" be "yes" and our "no" be "no".
If we say we'll be at your home at a specific time, we will. If we say we'll do a good job, we will. And if we screw up, we'll make things right. Scouts honor!
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"When Edgar arrived he was polite and courteous. He explained what he was going to complete the diagnostics first."
He then explained what needed to be done and made sure I understood. It was very appreciated that he gave me time to decide on my repair because it was going to cost a bit of money.- Esther T. -
"I highly recommend their service."
Edgar explained in detail what he would be doing, along with the issue he found in terms that any home owner would understand.- Steve S. -
"Technician JW called ahead of arrival and was on time."
JW quickly ID the problem and explained what was happening and what needed to be done. He was personable and completed the job w/o delay.- Travis H. -
"3 years of frustration cured in under an hour!"
They were able to diagnose the root cause and fix an issue that had been a nagging problem ever since the HVAC was installed by another company.- Chance S. -
"Their technicians are amazing and wonderful staff."
Our system stopped cooling and reliable was quick to respond. They easily diagnosed the issue and took care of it immediately. Our safe T sensor kept tripping they cleaned the drain and fixed the sensor.- Erik G. -
"This company is by far the best company you can ever find. They have been helping us off and on for over a year."
There was no pressure - no salesy pitch - and they continued to help us even though they knew our system was old and needed to be upgraded. They would come late in the day if needs be, and worked around our schedule- Susan & Blake -
"The installation came with a 10 year parts and maintenance, so this is all being done free of charge."
We used them to install a brand new a/c unit about 4 years ago and just had our first issue with it this week. I called yesterday, and they had someone out first thing this morning to fix it.- Dave N. -
"I highly recommend them!"
The guys were very professional and I was expecting them to come between 2-4 and they actually came sooner and the guys did a great job and hardly any mess what’s so ever!- J.L. D.