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Reviews

Reliable Air strives for customer satisfaction! We have many happy customers who would love to share their stories with you. Take a look and read all of our testimonials below. If you are ready to start your service, please call us today at 512-580-8837.

"They were able to diagnose the root cause and fix an issue that had been a nagging problem ever since the HVAC was installed by another company."

They were able to diagnose the root cause and fix an issue that had been a nagging problem ever since the HVAC was installed by another company. 3 years of frustration cured in under an hour!

Chance S.
      "He then explained what needed to be done and made sure I understood. It was very appreciated that he gave me time to decide on my repair because it was going to cost a bit of money."

      When I called to request service they were able to send someone out that same day. When Edgar arrived he was polite and courteous. He explained what he was going to complete the diagnostics first. He then explained what needed to be done and made sure I understood. It was very appreciated that he gave me time to decide on my repair because it was going to cost a bit of money. He finished quickly and explained the invoice. Great job!

      Esther T.
      "He knew exactly what needed to be fixed and he was right on it. I thank you all for the quick, fast and in a hurry respond you did for my family and I. Especially during this freezing weather."

      Joseph was very knowledgeable and quick to respond. He knew exactly what needed to be fixed and he was right on it. I thank you all for the quick, fast and in a hurry respond you did for my family and I. Especially during this freezing weather. Thank you Joseph for being so kind and understanding. I will use you guys again in the near future!

      Anna A.
      "We used them to install a brand new a/c unit about 4 years ago and just had our first issue with it this week. I called yesterday, and they had someone out first thing this morning to fix it."

      We used them to install a brand new a/c unit about 4 years ago and just had our first issue with it this week. I called yesterday, and they had someone out first thing this morning to fix it. We live outside of their normal coverage area so we were happy they were able to get it done so quickly. We had a power outage that caused the issue, and they were able to explain in detail what went wrong. They went above and beyond to check the entire unit and found another issue that needs attention but not so immediate. Based on my schedule, they agreed to send someone out next week to fix the secondary issue. The installation came with a 10 year parts and maintenance, so this is all being done free of charge. We are selling the house in the next few months, and they explained to me that the warranty will also cover the new homeowners (great selling point for us)

      Dave N.
      "JW was very professional, checked the system out top to bottom, quickly identified the issues and hopefully, will be tasked with getting our heat system up and running after speaking with owner."

      Had issue with heating unit in rental house not working. Have 90-year-old grandfather living in residence with us. JW was very professional, checked the system out top to bottom, quickly identified the issues and hopefully, will be tasked with getting our heat system up and running after speaking with owner. Thank you JW!

      Daryl F.
      "Our system stopped cooling and reliable was quick to respond. They easily diagnosed the issue and took care of it immediately. Our safe T sensor kept tripping they cleaned the drain and fixed the sensor."

      Our system stopped cooling and reliable was quick to respond. They easily diagnosed the issue and took care of it immediately. Our safe T sensor kept tripping they cleaned the drain and fixed the sensor. Their technicians are amazing and wonderful staff. You want something fixed this is your place. RELIABLE!!!

      Erik G.
      "They were able to diagnose the root cause and fix an issue that had been a nagging problem ever since the HVAC was installed by another company."

      They were able to diagnose the root cause and fix an issue that had been a nagging problem ever since the HVAC was installed by another company. 3 years of frustration cured in under an hour!

      Chance S.
      Categories: home
      "I would definitely recommend this company to anyone."

      Tom was very honest, informative and professional. He even called me to follow up with me the next day and that’s 5 star service in my opinion. I would definitely recommend this company to anyone.

      Daveed O.
      "Andy was extremely polite, helpful, and transparent. Reliable Air was able to accommodate my crazy work schedule to service my a/c unit."

      Andy was extremely polite, helpful, and transparent. Reliable Air was able to accommodate my crazy work schedule to service my a/c unit. I am super grateful.

      Jennifer S.
      "JW was the technician that serviced my HVAC unit. He was on time and professional."

      JW was the technician that serviced my HVAC unit. He was on time and professional. I highly recommend Reliable Air for any HVAC needs.

      Joseph M.
      "The guys were very professional and I was expecting them to come between 2-4 and they actually came sooner and the guys did a great job and hardly any mess what’s so ever!"

      The guys were very professional and I was expecting them to come between 2-4 and they actually came sooner and the guys did a great job and hardly any mess what’s so ever! I highly recommend them!

      J.L. D.
      "He fixed our AC and was out in 45 minutes. Best of all we had no outrageous service call fee and saved us money. We definitely will use Reliable Air again and highly recommend them for your heating and air conditioning needs!"

      Our AC quit working on a Sunday and I contacted Reliable Air. Within minutes Alan contacted me and told me he would be at my house within a couple hours. When he arrived he was professional, kind, and we knew we were in good hands. He fixed our AC and was out in 45 minutes. Best of all we had no outrageous service call fee and saved us money. We definitely will use Reliable Air again and highly recommend them for your heating and air conditioning needs!

      Amanda N.
      "Shout out Cheryl and Juan for the great experience! The entire team is on top of it!"

      Wonderful customer service on top of always being available day and night. We needed to replace our system in a pinch mid summer and Reliable Air came to the rescue asap. Shout out Cheryl and Juan for the great experience! The entire team is on top of it!

      Bryn L.
      "JW quickly ID the problem and explained what was happening and what needed to be done. He was personable and completed the job w/o delay."

      Technician JW called ahead of arrival and was on time. JW quickly ID the problem and explained what was happening and what needed to be done. He was personable and completed the job w/o delay.

      Travis H.
      "I HIGHLY recommend this San Marcos company who now does plumbing. Today they installed my new water softener and I am very happy with their service."

      I am very happy with the professional informative technicians and office people at Reliable Air. I HIGHLY recommend this San Marcos company who now does plumbing. Today they installed my new water softener and I am very happy with their service. Thank You Geoff and Cheryl!!

      Lisa R.
      Categories: plumbing
      "Geoff came to fix our toilet that's been acting up for a couple of weeks now. He did a great job and was very professional. He was very kind and helpful."

      Geoff came to fix our toilet that's been acting up for a couple of weeks now. He did a great job and was very professional. He was very kind and helpful. Thanks again for the great service!

      Michelle M.
      Categories: plumbing
      "They walked us through each issue and had us up and running inside of 2 hours. Amazing."

      These guys went above and beyond to help me. It was the end of the day, right before a holiday weekend at what I am sure is the peak of the season for them. They moved mountains to get us taken care of and I am so grateful for the effort they made. Especially the dispatcher, Andy and the technician, Tom. They walked us through each issue and had us up and running inside of 2 hours. Amazing.

      Emily H.
      "He was thorough in taking all the things apart to inspect and clean, and was prepared for all the minor repairs and that needed to be done. It took about 45 minutes or so and it was all done!"

      Getting an appointment was easy and they had plenty of availability. They called me to let me know the technician was on his way, and he was right on time. Andrew was our technician- he was very helpful explaining things to me and letting me pepper him with all my questions. He was thorough in taking all the things apart to inspect and clean, and was prepared for all the minor repairs and that needed to be done. It took about 45 minutes or so and it was all done! I was happy with the service so I went ahead and got on their 2 year plan for maintenance.

      Candice R.
      "Edgar explained in detail what he would be doing, along with the issue he found in terms that any home owner would understand."

      Our family has been a customer of Reliable Air for a number of years. Our service tech today was Edgar A. he was prompt and very polite. Edgar explained in detail what he would be doing, along with the issue he found in terms that any home owner would understand. I highly recommend their service. Great job Edgar!

      Steve S.
      "Knowing their quality of work, when I needed work on my own home I knew who to call."

      As a contractor myself, I’ve worked with Reliable on several projects in the past. Knowing their quality of work, when I needed work on my own home I knew who to call. Arrived on schedule. Diagnosed to problem and fixed it quickly. Travis was friendly and helpful and answered my questions. I would recommend them to anyone.

      James B.
      "There was no pressure - no salesy pitch - and they continued to help us even though they knew our system was old and needed to be upgraded. They would come late in the day if needs be, and worked around our schedule"

      This company is by far the best company you can ever find. They have been helping us off and on for over a year. There was no pressure - no salesy pitch - and they continued to help us even though they knew our system was old and needed to be upgraded. They would come late in the day if needs be, and worked around our schedule. They responded quickly and answered all our questions anytime we had them. Our HVAC was about 15-20 yrs old and was holding on by a very thin thread. They helped keep it alive and buy us some time until we finally pulled the band-aid off and purchased. Because they have been so helpful and loyal to us and amazingly professional, friendly, adaptive to our schedules, etc - we chose to stay with them and install and purchase the new one. Best decision!
      They sent over two amazingly friendly and professional workers - Billy and Alex. They worked very well together. I was shocked but not ONCE did they get frustrated with one another. I know if i had to do something insane like they did - like drag an entire unit through a tiny attic hole and lift and push up another one, and not break anything, etc - that would be super frustrating for sure. They sure didn't show it. They worked together so well! It was outstanding to witness. Normally i would have expected a few grunts or annoyance in their tone considering everything they had to do, but those two are the best team you could find. I highly recommend those two. They worked diligently together, asked each other if they were okay, if they had it or not and how they could help each other, etc. Teamwork at its finest.
      Every single person over the year has been helpful, friendly, professional, and best off all - reasonably priced. They never once treated me like a number or that my concerns didn't matter. I wish all companies worked like this team. Stop shopping around and give them your business. Outstanding Service. Thank you very much.

      Susan & Blake
      Categories: main
      "JW came out on time and did a good job of tuning up my heat pump."

      Reliable Air is dependable and trustworthy. JW came out on time and did a good job of tuning up my heat pump.

      Joe V.
      "Reliable Air off always does an excellent job of kit cleaning and servicing my air conditioner and heater."

      Reliable Air off always does an excellent job of kit cleaning and servicing my air conditioner and heater. I always call them. They will mail you a reminder that it’s time to have it done again and that is very helpful.

      Connie D.
      "Second time we've used Reliable Air. Andrew was on-time and professional."

      Second time we've used Reliable Air. Andrew was on-time and professional. He diagnosed the problem and fixed it fast. So thankful they could help us today during this unseasonably hot time.

      Robert G.