About Us
It's Been About Faith And Family—Since 1996
Hey there. This is Cheryl, the owner of Reliable Air
To help you understand what we're like, it helps to know what we're NOT like. We're not like most companies in that we don't cut corners—even when times get tough.
By cutting corners we mean: Do it cheaper. Do it faster. Just, do it. When HVAC companies do this, you pay the price. And that's just not right!
So, when I started Reliable Air in 1996, I aimed to do things a little differently.
4 Things We Do Differently
Pray Together
Everything we do is centered on faith and family.
For example, our family and employees often get together to pray, so that we can do what's right in God's eyes—especially in tough times. Trust us, it pays off for everybody!
Be Picky about Who We Hire
It's not just about proficiency, it's about fit.
Even if someone has 30 years of experience, we won't hire them if they don't have the right cultural fit. For us, that means they need to be able to ethically serve you with a smile and a good attitude.
Invest in People
We don't just hire employees, we invest in them.
How? Constant in-house training, occasional out-of-state boot camps, BBQ cook-offs (trust us, it's an investment)—all these activities equip our employees to take care of your family's comfort needs.
As a nice little side effect, employees rarely leave us. Meaning you'll always hear a familiar voice and see a familiar face when you do business with us.
Keep our Word
We let our "yes" be "yes" and our "no" be "no".
If we say we'll be at your home at a specific time, we will. If we say we'll do a good job, we will. And if we screw up, we'll make things right. Scouts honor!
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"Technician JW called ahead of arrival and was on time."
JW quickly ID the problem and explained what was happening and what needed to be done. He was personable and completed the job w/o delay.- Travis H. -
"I was happy with the service so I went ahead and got on their 2 year plan for maintenance."
He was thorough in taking all the things apart to inspect and clean, and was prepared for all the minor repairs and that needed to be done. It took about 45 minutes or so and it was all done!- Candice R. -
"I highly recommend them!"
The guys were very professional and I was expecting them to come between 2-4 and they actually came sooner and the guys did a great job and hardly any mess what’s so ever!- J.L. D. -
"Their technicians are amazing and wonderful staff."
Our system stopped cooling and reliable was quick to respond. They easily diagnosed the issue and took care of it immediately. Our safe T sensor kept tripping they cleaned the drain and fixed the sensor.- Erik G. -
"I am super grateful."
Andy was extremely polite, helpful, and transparent. Reliable Air was able to accommodate my crazy work schedule to service my a/c unit.- Jennifer S. -
"These guys went above and beyond to help me."
They walked us through each issue and had us up and running inside of 2 hours. Amazing.- Emily H. -
"I am very happy with the professional informative technicians and office people at Reliable Air."
I HIGHLY recommend this San Marcos company who now does plumbing. Today they installed my new water softener and I am very happy with their service.- Lisa R. -
"When Edgar arrived he was polite and courteous. He explained what he was going to complete the diagnostics first."
He then explained what needed to be done and made sure I understood. It was very appreciated that he gave me time to decide on my repair because it was going to cost a bit of money.- Esther T.