About Us
It's Been About Faith and Family—Since 1996
Hey there. This is Cheryl, the owner of Reliable Air.
To help you understand what we're like, it helps to know what we're NOT like. We're not like most companies in that we don't cut corners—even when times get tough.
By cutting corners we mean: Do it cheaper. Do it faster. Just do it. When HVAC companies do this, you pay the price. And that's just not right!
So, when I started Reliable Air in 1996, I aimed to do things a little differently.
4 Things We Do Differently
Pray Together
Everything we do is centered on faith and family.
For example, our family and employees often get together to pray, so that we can do what's right in God's eyes—especially in tough times. Trust us, it pays off for everybody!
Be Picky about Who We Hire
It's not just about proficiency, it's about fit.
Even if someone has 30 years of experience, we won't hire them if they don't have the right cultural fit. For us, that means they need to be able to ethically serve you with a smile and a good attitude.
Invest in People
We don't just hire employees, we invest in them.
How? Constant in-house training, occasional out-of-state boot camps, BBQ cook-offs (trust us, it's an investment)—all these activities equip our employees to take care of your family's comfort needs.
As a nice little side effect, employees rarely leave us. Meaning you'll always hear a familiar voice and see a familiar face when you do business with us.
Keep our Word
We let our "yes" be "yes" and our "no" be "no".
If we say we'll be at your home at a specific time, we will. If we say we'll do a good job, we will. And if we screw up, we'll make things right. Scouts honor!
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"So thankful they could help us today during this unseasonably hot time."
Second time we've used Reliable Air. Andrew was on-time and professional.- Robert G. -
"When Edgar arrived he was polite and courteous. He explained what he was going to complete the diagnostics first."
He then explained what needed to be done and made sure I understood. It was very appreciated that he gave me time to decide on my repair because it was going to cost a bit of money.- Esther T. -
"I highly recommend Reliable Air for any HVAC needs."
JW was the technician that serviced my HVAC unit. He was on time and professional.- Joseph M. -
"These guys went above and beyond to help me."
They walked us through each issue and had us up and running inside of 2 hours. Amazing.- Emily H. -
"This company is by far the best company you can ever find. They have been helping us off and on for over a year."
There was no pressure - no salesy pitch - and they continued to help us even though they knew our system was old and needed to be upgraded. They would come late in the day if needs be, and worked around our schedule- Susan & Blake -
"I will use you guys again in the near future!"
He knew exactly what needed to be fixed and he was right on it. I thank you all for the quick, fast and in a hurry respond you did for my family and I. Especially during this freezing weather.- Anna A. -
"When he arrived he was professional, kind, and we knew we were in good hands."
He fixed our AC and was out in 45 minutes. Best of all we had no outrageous service call fee and saved us money. We definitely will use Reliable Air again and highly recommend them for your heating and air conditioning needs!- Amanda N. -
"I am very happy with the professional informative technicians and office people at Reliable Air."
I HIGHLY recommend this San Marcos company who now does plumbing. Today they installed my new water softener and I am very happy with their service.- Lisa R.