About Us
It's Been About Faith and Family—Since 1996
Hey there. This is Cheryl, the owner of Reliable Air.
To help you understand what we're like, it helps to know what we're NOT like. We're not like most companies in that we don't cut corners—even when times get tough.
By cutting corners we mean: Do it cheaper. Do it faster. Just do it. When HVAC companies do this, you pay the price. And that's just not right!
So, when I started Reliable Air in 1996, I aimed to do things a little differently.
4 Things We Do Differently
Pray Together
Everything we do is centered on faith and family.
For example, our family and employees often get together to pray, so that we can do what's right in God's eyes—especially in tough times. Trust us, it pays off for everybody!
Be Picky about Who We Hire
It's not just about proficiency, it's about fit.
Even if someone has 30 years of experience, we won't hire them if they don't have the right cultural fit. For us, that means they need to be able to ethically serve you with a smile and a good attitude.
Invest in People
We don't just hire employees, we invest in them.
How? Constant in-house training, occasional out-of-state boot camps, BBQ cook-offs (trust us, it's an investment)—all these activities equip our employees to take care of your family's comfort needs.
As a nice little side effect, employees rarely leave us. Meaning you'll always hear a familiar voice and see a familiar face when you do business with us.
Keep our Word
We let our "yes" be "yes" and our "no" be "no".
If we say we'll be at your home at a specific time, we will. If we say we'll do a good job, we will. And if we screw up, we'll make things right. Scouts honor!
-
"Their technicians are amazing and wonderful staff."
Our system stopped cooling and reliable was quick to respond. They easily diagnosed the issue and took care of it immediately. Our safe T sensor kept tripping they cleaned the drain and fixed the sensor.- Erik G. -
"I highly recommend their service."
Edgar explained in detail what he would be doing, along with the issue he found in terms that any home owner would understand.- Steve S. -
"I am very happy with the professional informative technicians and office people at Reliable Air."
I HIGHLY recommend this San Marcos company who now does plumbing. Today they installed my new water softener and I am very happy with their service.- Lisa R. -
"Technician JW called ahead of arrival and was on time."
JW quickly ID the problem and explained what was happening and what needed to be done. He was personable and completed the job w/o delay.- Travis H. -
"Thank you JW!"
JW was very professional, checked the system out top to bottom, quickly identified the issues and hopefully, will be tasked with getting our heat system up and running after speaking with owner.- Daryl F. -
"When he arrived he was professional, kind, and we knew we were in good hands."
He fixed our AC and was out in 45 minutes. Best of all we had no outrageous service call fee and saved us money. We definitely will use Reliable Air again and highly recommend them for your heating and air conditioning needs!- Amanda N. -
"I was happy with the service so I went ahead and got on their 2 year plan for maintenance."
He was thorough in taking all the things apart to inspect and clean, and was prepared for all the minor repairs and that needed to be done. It took about 45 minutes or so and it was all done!- Candice R. -
"Thanks again for the great service!"
Geoff came to fix our toilet that's been acting up for a couple of weeks now. He did a great job and was very professional. He was very kind and helpful.- Michelle M.